We are committed to protecting your confidential information. Please read this section closely to find out how your information is collected, used and shared.
1. General terms
We commit ourselves to protect your personal information and keep you informed on their use, according to the conditions described hereafter.
Anonymous informations and Personally identifiable information
Some information we collect are anonymous information, and others are Personally identifiable information.
The information are named Anonymous hereafter named ‘’General anonymous information’’ when they do not permit to personally identify you.
Examples: Demographic statistics, browsing history, browser type, etc.
The information are named “Personally identifiable information” when they permit to personally identify you. To obtain this information, those must be provided by you directly. Example: Your name, address phone number, postal code / zip code, email, financials information used to make the purchase. These are Personally identifiable information.
2. Anonymous information
2.1 Your IP address
Each time that you browse on Ovation Website or use an Ovation Application, we automatically collect your IP address identification. With your IP address, we can collect demographic statistics, browsing information on the Ovation website or Ovation Application and the previous website that you went before. This allows us to detect potential problems and optimize Réseau Ovation website and Ovation Application. This information remains anonymous as long as you do not provide us a financial and/or financial form. When you provide us a form like this, your IP address is linked with this trade in our database.
2.2 Temporarily cookies from allowed third parties
Temporary cookies allowed by Réseau Ovation inc. (hereafter named « Allowed third parties ») are installed on Réseau Ovation website and are used to let these Allowed third parties collect information for us and transfer it to us. This information is and remains anonymous. We don’t use this information to identify you personally. These collected information are demographic, browsing, browser capacity, network attributes, traffic details and sources, online ads performance data gathering ones, etc.
When our last update was made, the Allowed third parties were:
2.3 Use and sharing of Anonymous informations
Réseau Ovation inc. use Anonymous informations to optimize Ovation website and Ovation Application and to optimize its online ads campaigns.
You allow us to share your Anonymous informations with third parties and you discharge us from any liability that we could have from their acts or omissions.
3. Personally identifiable informations
3.1 Personal informations
3.1.1 Personal informations collecting
Any personal information must be provided directly by you to give the possibility to obtain it.
3.1.2 Réseau Ovation temporarily cookies
Some temporarily cookies on Ovation website are installed in the purpose of allowing you to temporarily save the personal informations that you provide us. We do it to facilitate your browsing experience on Ovation website.
3.1.3 Use and sharing of personal information
Personal information is used to perform transactions, to communicate with you, if necessary, regarding reserved services and to provide you with information (for example, answering your questions about your transaction, providing you with service provider contact information, etc.). It is transferred to the providers with whom your reservations apply. For example, if you reserve a concert ticket at a concert hall, we will transfer the personal information that you provided to us to that hall. If you reserve a hotel room, we will transfer the personal information that you provided to us to that hotel.
220.127.116.11 E-mails about offers and promotions
3.2 Financial informations
3.2.1 Financial information collecting
Any financial information must be provided directly by you for us to obtain it.
3.2.2 Use and sharing of your financial informations
The financial informations are used to verify your ability to pay for the services you wish to reserve, process payment for the services and products that you reserve and to facilitate the pick-up of your tickets, the confirmation of your access to the activity or an event, the access to the hotel room, etc.
The credit card informations are first transfered on a secure process to Moneris Solutions, a joint venture between RBC Royal Bank and BMO Bank of Montreal.
However, if your transaction involves one of Cavalia Inc.’s shows, this information is sent to First Data, a merchant services provider.
If your transaction includes lodging services (hotel, motel, etc.), financial information is also transmitted to the service providers with whom you have made reservations. The service providers can use your financial information in accordance with their own confidentiality policy. For information on how service providers use your financial information, please contact them directly.
Except as otherwise described in this policy, we have no control over the practices of merchants services providers, Moneris Solutions and First Data, with regards to information and their confidentiality policy.
You authorize us to share your financial information with the merchants services providers and other providers with whom you have made reservations, and you acknowledge that we are in no way liable for their actions or omissions.
4. Exceptions to the sharing of information
All of your information can be shared with third parties in the event that property or assets belonging to Réseau Ovation are transferred, that Réseau Ovation declares bankruptcy, or that a court hands down a ruling to this effect.
In respect with our policies, we have appointed a Cyber Security Officer, Karl Descheneaux, who oversees our compliance with applicable laws and regulations and our privacy practices.
Réseau Ovation inc.
2260 rue Demers, bureau 240
Drummondville QC Canada
Last update : February 10, 2023